FAQ'S + SHOP POLICIES
ABOUT OUR SIGNS
-All of our signs are handmade with quality materials. Each sign is original and unique due to knots and natural imperfections in the wood, therefore, no two signs are alike.
- Each sign is made to order and is hand painted and stained by us.
- All signs come ready to hang with a sawtooth hanger.
-These signs are intended for indoor use only.
-The back of the sign is raw, unfinished wood.
-Size may vary within a half inch.
HOW TO ORDER
- When checking out, please select background, font and stain colors.
- If ordering a personalized sign, please leave us a message at checkout with your details.
- We love custom orders! Send us a message if you would like a different size, or would like to work with us on a custom design.
- Please allow ten business days for your sign to ship.
- We ship USPS Priority Mail
- Shipping times are between 1-3 business days.
- Currently, we are only shipping to the US.
- Please ensure your shipping information is correct at checkout.
RETURNS | EXCHANGES | CANCELLATIONS
- Charlie + Pine does not accept cancellations, or returns.
- Charlie + Pine will accept returns within 30 days of delivery.
- The following items cannot be returned, unless they arrive damaged, or defective:
- Custom or personalized orders
- Items on sale
-Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.