FAQ'S + SHOP POLICIES

ABOUT OUR SIGNS

-All of our signs are handmade with quality materials. Each sign is original and unique due to knots and natural imperfections in the wood, therefore, no two signs are alike. 

- Each sign is made to order and is hand painted and stained by us. 

- All signs come ready to hang with a sawtooth hanger. 

-These signs are intended for indoor use only.
-The back of the sign is raw, unfinished wood. 
-Size may vary within a half inch. 

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HOW TO ORDER 

- When checking out, please select background, font and stain colors.

- If ordering a personalized sign, please leave us a message at checkout with your details. 

- We love custom orders! Send us a message if you would like a different size, or would like to work with us on a custom design. 

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SHIPPING 

- Please allow ten business days for your sign to ship. 

- We ship USPS Priority Mail 

- Shipping times are between 1-3 business days.

- Currently, we are only shipping to the US. 

- Please ensure your shipping information is correct at checkout. 

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RETURNS | EXCHANGES | CANCELLATIONS 

- Charlie + Pine does not accept cancellations, or returns. 

- Charlie + Pine will accept returns within 30 days of delivery. 

- The following items cannot be returned, unless they arrive damaged, or defective:

- Custom or personalized orders 

- Items on sale

-Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

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